Customer account linking
Securely associate a LINE user with existing customer records.
LINE.06 / Mobile Collaboration
LeDuo LINE Connect
LINE × ERP business collaboration
Extend enterprise workflows into LINE.
THE PROBLEM
Operational challenges this product addresses
System value begins with the work your team repeats every day.
- 01
Customers must sign in to unfamiliar systems to check orders and delivery dates.
- 02
Employees working off-site or on the floor need faster access to today’s priorities.
- 03
Quality, fulfillment, and overdue information is fragmented across teams.
- 04
Enterprise data must remain restricted by customer, employee, and role.
HOW IT WORKS
Customer and employee scenarios
Turn disconnected steps into a traceable, collaborative workflow.
- 01Add the LINE account
- 02Link identity
- 03Verify permissions
- 04Check orders / work
- 05Review dates and progress
- 06Quality / fulfillment information
LINE acts as a mobile entry point to enterprise systems rather than a general-purpose chatbot. Available actions depend on identity, permissions, and integration scope.
KEY CAPABILITIES
Core Capabilities
Employee account linking
Identify employees and apply the correct work permissions.
Order and delivery lookup
Provide authorized order status, delivery dates, and progress information.
Quality and fulfillment information
Expose approved quality and shipment status from enterprise systems.
Employee work lookup
Show due, overdue, quality-review, or fulfillment tasks for the day.
Role-based access
Restrict data and actions by customer, employee, and role.
ERP integration
Connect existing ERP data and services instead of creating another information silo.
Controlled file access
Where supported, make approved exports available through an authorized workflow.
KEY CAPABILITIES
Expansion Options
AI-assisted service
Support common inquiries using controlled enterprise data.
CRM workflows
Extend customer interactions and service history.
Event notifications
Notify users according to defined events and permissions.
Mobile approvals
Extend selected approval workflows into LINE.
SUITABLE FOR
Where this solution fits
Fit and scope are assessed against your current environment, objectives, and integration needs.
- Businesses offering customer self-service
- Teams with field or shop-floor employees
- Organizations extending an existing ERP to mobile workflows
NEXT STEP
Could this system fit your operation?
We begin with your current process and requirements, then assess standard capabilities, customization, and integration scope.